At Jackpot City Casino, we believe that gaming must be a balanced, safe, and controlled experience. Our mission in Canada is to foster a culture of conscious play, providing our users with proactive tools to protect their wellbeing and prevent unhealthy gaming habits.
Mandatory age restriction (18+)
Access to our platform is strictly restricted to individuals aged 18 and older. We utilize automated identity verification and require valid documentation to confirm age. Providing access to minors is a severe violation of our policy and results in immediate account termination.
Core safer gaming principles
We encourage users to adhere to these principles:
- View gaming as a form of entertainment rather than a source of income.
- Never use funds set aside for essential living expenses.
- Establish clear time and monetary limits before you begin playing.
- Stop immediately if you experience feelings of stress, fatigue, or loss of control.
Protection tools and account management
Within your user account settings, you may access:
- Deposit and loss limits: Configurable on daily, weekly, or monthly cycles.
- Session time limits: Automated alerts to help track your active playing time.
- Self-exclusion: Options to block access to your account for a defined or permanent period.
- Account closure: A streamlined process to end your relationship with our services.
Warning signs
Stay alert to indicators of problematic behavior. If you notice an inability to stop playing, spending beyond your planned budget, or emotional distress regarding your gaming results, we strongly advise that you cease activity and evaluate your situation.
Professional support
If you are concerned about your gaming habits, we encourage you to reach out to professional counseling services available in Canada that provide expert support for gaming-related concerns.
Shared devices
If you access our site via a shared device, we advise using parental control software and avoiding the "save password" feature to ensure minors cannot gain unauthorized access.
Staff training
Our support team is trained to handle requests related to responsible gaming, assisting users in activating safety tools with the utmost professionalism and discretion.
Updates
This policy is subject to regular review to ensure it remains effective and aligned with evolving safety standards.