Data privacy is a core responsibility at Jackpot City Casino. This document defines our protocols for the collection, processing, and storage of user information, ensuring that our operations strictly align with applicable Canadian data protection legislation.
Categories of personal data
To provide our gaming services, we process the following information:
- Identity Data: Name, email address, phone number, and date of birth, which is required to confirm the mandatory age of 18+.
- Technical Data: IP address, device specifications, browser version, and network connectivity logs.
- Operational Data: Records of your interactions and activity logs while using our platform.
- Transactional Data: History of financial operations, deposits, and accounting records linked to your profile.
- Support Data: Content and metadata derived from your communications with our technical support team.
Legal bases and usage
Processing is based on contractual necessity, legal compliance, legitimate security interests, and explicit user consent where required. We utilize this information for account management, service optimization, fraud prevention, and maintaining the integrity of our IT systems.
Retention and data sharing
We retain information only for as long as is necessary to fulfill our service purposes or as mandated by law. We do not sell user profiles. Access is strictly restricted to authorized staff and technical infrastructure partners bound by confidentiality agreements. Any international data transfers are protected by safeguards that align with recognized privacy standards.
Security and your rights
We implement robust encryption, firewalls, and data segregation to reduce the risks of unauthorized access or data loss. While no digital infrastructure can guarantee absolute security, we apply every reasonable effort to protect your privacy. You have the right to request access, rectification, deletion, restriction, and objection regarding the processing of your data.
Contact us
For privacy-related inquiries or to exercise your rights, please contact our team via: [email protected]. We may update this policy to reflect operational changes.